Power Diary - Notice history

All systems operational

AU/Global Infrastructure

Operational

AU/Global - Main Application - Operational

100% - uptime
May 2024 · 99.97%Jun · 99.97%Jul · 99.94%
May 2024
Jun 2024
Jul 2024

AU/Global - Client Portal - Operational

100% - uptime
May 2024 · 99.97%Jun · 100.0%Jul · 99.94%
May 2024
Jun 2024
Jul 2024

AU - Communications - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

US Infrastructure

Operational

US - Main Application - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

US - Client Portal - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

UK Infrastructure

Operational

UK - Main Application - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

UK - Client Portal - Operational

100% - uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%
May 2024
Jun 2024
Jul 2024

Notice history

Jul 2024

Google Calendar Sync delayed
  • Resolved
    Resolved

    This incident has been resolved. It may take some time for the synchronisation process to complete for all customers, but do email support@powerdiary.com if you continue to have trouble with this.

  • Identified
    Identified

    Our engineers have identified a fix for this issue and are working toward it in-line with our internal testing and QA procedures. We appreciate your continued patience during this time.

  • Investigating
    Update

    We are continuing to investigate this incident. Thank you for your continued patience during this time.

  • Investigating
    Investigating

    We are aware that the two-way synchronisation of Google Calendar appointments is impacted by errors that appear to be coming from Google. Appointment syncing may be delayed or prevented due to these errors.

    We are investigating the cause to determine if there is anything that can be actioned from our end to resolve this.

Jun 2024

Online Payments Processing Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We would like to thank you for your patience while we worked to resolve this issue.

    Our engineering team has investigated this issue and believes it should be resolved by clearing your browsers cache as per Clearing Your Cache, Cookies and History. If, after clearing the cache the issue persists, please reply in your original thread to our support team to this issue, and let us know, so that we can investigate this further (or reach out directly to support@powerdiary.com if you have not contacted us in this regard today).

    Thanks again for your patience and understanding while we looked into this.

  • Identified
    Update

    Dear users, the engineering team has identified the issue and are working on its resolution. At this time, we are not able to provide the ETA due to the complexity of the issue, but please rest assured we understand the impact on our customers and are doing everything we can to resolve this as soon as possible.

  • Identified
    Identified

    The cause of the issue has been identified and the engineering team are working on a fix. We thank you for your patience.

  • Investigating
    Investigating

    We are aware of an issue with the Stripe integration, where users encounter that client credit card details seem not to be stored, and when trying to enter the card details and process the payment an error notification "PD.Shared.ModalDialog.hideCallback is not a function" comes up.

    Our engineering team are looking into this urgently. We apologise for the inconvenience and will be posting updates on the progress of the issue resolution.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

May 2024

"Server Error in '/' Application" at uk.powerdiary.com
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience during this time and apologise for the inconvenience caused.

  • Identified
    Identified

    Our engineers are reverting to a previous version of Power Diary on uk.powerdiary.com. We expect an ETA of only a few minutes.

  • Investigating
    Investigating

    We are investigating access issues to Power Diary for accounts hosted in the UK region. You may experience error messages like "Server Error in '/' Application" and not be able to conduct basic tasks.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

May 2024 to Jul 2024

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