Power Diary - Status

Monitoring
29 September, 2024 at 11:28 PM
Monitoring
29 September, 2024 at 11:28 PM
We implemented a fix and are currently monitoring the result.
Identified
02 September, 2024 at 6:13 AM
Identified
02 September, 2024 at 6:13 AM
We are currently aware of delays in the syncing of Power Diary appointments to Google Calendar. Our team is actively working on improving this experience. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

AU/Global Infrastructure

Operational

US Infrastructure

Operational

UK Infrastructure

Operational

Recent notices

Resolved
17 October, 2024 at 5:45 AM
Resolved
17 October, 2024 at 5:45 AM
This incident has been resolved.
Monitoring
17 October, 2024 at 5:40 AM
Monitoring
17 October, 2024 at 5:40 AM
We have refreshed a number of internal caches, resulting in a marked improvement in observable performance and monitored performance metrics. We are continuing to monitor this to confirm the issue has been resolved.
Investigating
17 October, 2024 at 5:05 AM
Investigating
17 October, 2024 at 5:05 AM
We are aware of reports of system slowness as well as system inaccessibility for some users accessing the Australian infrastructure for our main application. We are currently investigating this as a priority.

Resolved
15 October, 2024 at 3:05 AM
Resolved
15 October, 2024 at 3:05 AM
This incident has been resolved. Telehealth Lite links should be working as expected now. We apologise for the inconvenience.
Investigating
15 October, 2024 at 2:38 AM
Update
15 October, 2024 at 2:38 AM
While we are investigating this issue, please use the Zoom Telehealth Pro platform which is currently available for free to all users. Here is how to switch our calls to Telehealth Pro:
1. Enable Telehealth Pro in Settings > Communication > Communication Options.
2. On the calendar screen, click your Telehealth appointments to open their appointment panel.
3. Turn on the Telehealth switch, save the appointment.
4. Click 'Copy Link' to copy and send the meeting URL to the client(s)
5. Click 'Start' to start the session as a practitioner.
6. If you do not have the Zoom App installed on your device, start the meeting in browser. Your clients will also be able to join the meeting in browser, if they do not have the Zoom App available on their devices.
Investigating
15 October, 2024 at 2:19 AM
Investigating
15 October, 2024 at 2:19 AM
We are aware of an issue with the Telehealth Lite. When a practitioner or a client click on their Telehealth Lite link, they receive a notification "Oops! The page you requested was not found."
We apologise for the inconvenience and are urgently investigating this incident.