Power Diary - Notice history

AU/Global - Main Application under maintenance

Under maintenance

AU/Global - Main Application - Under maintenance

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 98.77%
Mar 2024
Apr 2024
May 2024

AU/Global - Client Portal - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

AU - Communications - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024
Operational

US - Main Application - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 99.90%
Mar 2024
Apr 2024
May 2024

US - Client Portal - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024
Operational

UK - Main Application - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 99.90%
Mar 2024
Apr 2024
May 2024

UK - Client Portal - Operational

100% - uptime
Mar 2024 · 100%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Notice history

May 2024

"Server Error in '/' Application" at uk.powerdiary.com
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience during this time and apologise for the inconvenience caused.

  • Identified
    Identified

    Our engineers are reverting to a previous version of Power Diary on uk.powerdiary.com. We expect an ETA of only a few minutes.

  • Investigating
    Investigating

    We are investigating access issues to Power Diary for accounts hosted in the UK region. You may experience error messages like "Server Error in '/' Application" and not be able to conduct basic tasks.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

Apr 2024

Printing or Emailing any documents results in an error
  • Resolved
    Resolved

    This incident has been resolved. Generating PDF invoices, letters and sending invoices/receipts via email should now work as expected.

    We'd again like to thank you for your patience during this time, and do email support@powerdiary.com if you have any follow-up queries or experience related issues.

  • Identified
    Identified

    We have identified the root cause, but not a complete fix at the time of writing.

    As a potential workaround, removing your business logo image from invoices/receipts (Settings > Configuration > Invoices) allows the generated PDF to work as expected.

    We continue to work on resolving the issue entirely and appreciate your continued patience during this time.

  • Update
    Update

    Engineers are continuing to investigate this, and looking for solutions. We apologise for the inconvenience caused during this time.

  • Update
    Update

    We are continuing to investigate this incident.

  • Update
    Update

    Our engineers are currently looking into this at a high priority. We appreciate your continued patience during this time.

  • Investigating
    Investigating

    We are investigating error messages when:

    1. Attempting to email or print an invoice/receipts or

    2. When attempting to send a letter via email as an attachment

    3. When attempting to export a generated letter as a PDF file.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

Users with active 2FA (Two Factor Authentication) are unable to access Power Diary
  • Resolved
    Resolved

    IMPORTANT UPDATE: This does not appear to be a system related issue. Please clear the cache, cookies and history on the browser for at least 31+ days, for any browser you use for accessing Power Diary, restart the browser and try to log in again. https://support.powerdiary.com/article/120-clearing-your-cache-cookies-and-history

    In some cases you will need to disable and re-enable 2FA to prompt the connection again.

    Please contact support@powerdiary.com if none of the above actions resolve the issue.

    RESOLVED: We are aware that users who utilize the 2FA when they log in to their accounts, get the error message 'This page isn't working' and are unable to access their accounts.

Mar 2024

Mar 2024 to May 2024

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