All systems operational

AU/Global Infrastructure

Operational

AU/Global - Main Application

99.58% uptime
Apr 2024 · 98.77%May · 99.97%Jun · 100.0%
Apr 202498.77% uptime
May 202499.97% uptime
Jun 2024100.0% uptime

AU/Global - Client Portal

99.99% uptime
Apr 2024 · 100.0%May · 99.97%Jun · 100.0%
Apr 2024100.0% uptime
May 202499.97% uptime
Jun 2024100.0% uptime

US Infrastructure

Operational

US - Main Application

99.97% uptime
Apr 2024 · 99.90%May · 100.0%Jun · 100.0%
Apr 202499.90% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

US - Client Portal

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

UK Infrastructure

Operational

UK - Main Application

99.97% uptime
Apr 2024 · 99.90%May · 100.0%Jun · 100.0%
Apr 202499.90% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

UK - Client Portal

100.0% uptime
Apr 2024 · 100.0%May · 100.0%Jun · 100.0%
Apr 2024100.0% uptime
May 2024100.0% uptime
Jun 2024100.0% uptime

Notice history

Jun 2024

Online Payments Processing Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We would like to thank you for your patience while we worked to resolve this issue.

    Our engineering team has investigated this issue and believes it should be resolved by clearing your browsers cache as per Clearing Your Cache, Cookies and History. If, after clearing the cache the issue persists, please reply in your original thread to our support team to this issue, and let us know, so that we can investigate this further (or reach out directly to support@powerdiary.com if you have not contacted us in this regard today).

    Thanks again for your patience and understanding while we looked into this.

  • Identified
    Update

    Dear users, the engineering team has identified the issue and are working on its resolution. At this time, we are not able to provide the ETA due to the complexity of the issue, but please rest assured we understand the impact on our customers and are doing everything we can to resolve this as soon as possible.

  • Identified
    Identified

    The cause of the issue has been identified and the engineering team are working on a fix. We thank you for your patience.

  • Investigating
    Investigating

    We are aware of an issue with the Stripe integration, where users encounter that client credit card details seem not to be stored, and when trying to enter the card details and process the payment an error notification "PD.Shared.ModalDialog.hideCallback is not a function" comes up.

    Our engineering team are looking into this urgently. We apologise for the inconvenience and will be posting updates on the progress of the issue resolution.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

May 2024

"Server Error in '/' Application" at uk.powerdiary.com
  • Resolved
    Resolved

    This incident has been resolved. We appreciate your patience during this time and apologise for the inconvenience caused.

  • Identified
    Identified

    Our engineers are reverting to a previous version of Power Diary on uk.powerdiary.com. We expect an ETA of only a few minutes.

  • Investigating
    Investigating

    We are investigating access issues to Power Diary for accounts hosted in the UK region. You may experience error messages like "Server Error in '/' Application" and not be able to conduct basic tasks.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

Apr 2024

Printing or Emailing any documents results in an error
  • Resolved
    Resolved

    This incident has been resolved. Generating PDF invoices, letters and sending invoices/receipts via email should now work as expected.

    We'd again like to thank you for your patience during this time, and do email support@powerdiary.com if you have any follow-up queries or experience related issues.

  • Identified
    Identified

    We have identified the root cause, but not a complete fix at the time of writing.

    As a potential workaround, removing your business logo image from invoices/receipts (Settings > Configuration > Invoices) allows the generated PDF to work as expected.

    We continue to work on resolving the issue entirely and appreciate your continued patience during this time.

  • Investigating
    Update

    Engineers are continuing to investigate this, and looking for solutions. We apologise for the inconvenience caused during this time.

  • Investigating
    Update

    We are continuing to investigate this incident.

  • Investigating
    Update

    Our engineers are currently looking into this at a high priority. We appreciate your continued patience during this time.

  • Investigating
    Investigating

    We are investigating error messages when:

    1. Attempting to email or print an invoice/receipts or

    2. When attempting to send a letter via email as an attachment

    3. When attempting to export a generated letter as a PDF file.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

Users with active 2FA (Two Factor Authentication) are unable to access Power Diary
  • Resolved
    Resolved

    IMPORTANT UPDATE: This does not appear to be a system related issue. Please clear the cache, cookies and history on the browser for at least 31+ days, for any browser you use for accessing Power Diary, restart the browser and try to log in again. https://support.powerdiary.com/article/120-clearing-your-cache-cookies-and-history

    In some cases you will need to disable and re-enable 2FA to prompt the connection again.

    Please contact support@powerdiary.com if none of the above actions resolve the issue.

    RESOLVED: We are aware that users who utilize the 2FA when they log in to their accounts, get the error message 'This page isn't working' and are unable to access their accounts.

Apr 2024 to Jun 2024