Zanda (formerly Power Diary) - Notice history

All systems operational

Operational

AU/Global - Main Application - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

AU/Global - Client Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

AU - Communications - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024
Operational

US - Main Application - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

US - Client Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024
Operational

UK - Main Application - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

UK - Client Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

No notices reported this month

Nov 2024

SMS Delivery Update: November 18, 2024
  • Resolved
    Resolved

    We’re pleased to inform you that all previously delayed SMS and auto-reminder messages from 18/11 have now been successfully delivered.

    We sincerely apologise for any inconvenience caused by this issue and want to assure you that:

    • No extra charges will be incurred for any duplicate or delayed messages. Any overcharges that may have occurred will be automatically credited to your accounts.

    Thank you for your patience and understanding as we worked to resolve this matter.

  • Monitoring
    Monitoring

    All delayed SMS have now been processed and sent.

    UPDATE 19th of November: We have identified that a large portion of the delayed SMS messages have still not gone out as we'd hoped. We are looking into this again and will have these resent later today.

    Please note that all SMS messages sent after 10:22am AEDT have not been affected and will have been sent as expected.

  • Identified
    Identified

    Some SMS messages and auto reminders sent between 9:58 AM and 10:22 AM AEDT on November 18, 2024, may have been delayed but are currently being processed and will be delivered soon.

    Please be assured that all affected messages are in the queue and will be sent. To avoid incurring additional costs, please refrain from resending these delayed messages.

    Thank you for your patience and understanding.

Oct 2024

Practice Dashboard Disabled
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix, redeployed the Practice Dashboard for all customers, and are currently monitoring the result to determine if it improves the loading experience.

    If you encounter any issues during this time, please reach out to support@powerdiary.com.

  • Update
    Update

    We are continuing to work on a fix for this incident. The current ETA for its resolution is within the next two weeks. We thank you for your patience while we are working on the fix.

  • Identified
    Identified

    We’ve temporarily disabled the Practice Dashboard in all Australian-based accounts due to issues causing it not to load successfully as expected. This measure is to ensure stability of the rest of the application.

    Further, if your account has just been migrated from Australia to the UK, the Practice Dashboard won't be visible either.

    The Practice Dashboard won’t be visible in the left-hand menu until we resolve this. We'll keep updating this notice with further information as we develop a long-term fix.

Reports of system slowness and inaccessibility for some users
  • Resolved
    Resolved

    We implemented a fix and are currently monitoring the result. The restarting of the servers has been cancelled.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. The restarting of the servers has been postponed.

  • Update
    Update

    Dear users, to resolve the ongoing slowness and performance issues, we will be restarting our servers shortly (at approximately 12:45 PM, AEDT). During this time, Power Diary will be temporarily offline. We expect the outage to be brief, and once the restart is complete, performance should return to normal. We appreciate your understanding and patience as we work to fully restore service.

  • Update
    Update

    Dear users, the cause of the issue have been identified and the engineering team are implementing the fix to it. Thank you for your patience while we are working on the resolution.

  • Identified
    Identified

    Dear users, we want to confirm that our engineering team is actively addressing this issue with the highest priority to restore full functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience.

  • Investigating
    Investigating

    We are aware of reports of system slowness as well as system inaccessibility for some users accessing the Australian infrastructure for our main application. We are currently investigating this as a priority.

Oct 2024 to Dec 2024

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