We are investigating issues when attempting to access patients' Online Forms and Admin-type Forms. You may experience error messages and not be able to see any right now.

Similarly, patients' attempting to complete Online Forms will get stuck on the 'Processing' state, and so are unable to submit them at this time.

We will update this page with further information as soon as possible, and appreciate your patience during this time.

23/02/2024 10:15 AEDT The issue has been resolved and we are closely monitoring the system performance. We apologise for the inconveniences you might have experienced and thank you for your patience and understanding.

23/02/2024 10:00 AEDT Our team are continuing to investigate this issue. It is proving difficult to isolate. We apologise for the inconvenience this is causing you and your clients. We understand how disruptive it is to the running of your practice to experience an issue like this and please be assured we are doing everything we can to get it resolved as quickly as possible.

23/02/2024 09:25 AEDT The engineers are investigating the cause of the error and we will be notifying our users of the outcome.

23/02/2024 08:50 AEDT The engineers are investigating the cause of the error and we will be notifying our users of the outcome.

23/02/2024 08:15 AEDT Our teams are aware that some users are receiving an error on the page after login and are investigating the root cause. In many cases, clearing your browser cache and cookies or refreshing the page will help to clear this error. We apologise for the inconvenience.

We are aware of the system slowness or 504 Gateway Time-out experienced by some users and are investigating the issue. We apologise for the inconvenience.