Experiencing partially degraded performance

Printing or Emailing any documents results in an error
  • Investigating
    Update

    Engineers are continuing to investigate this, and looking for solutions. We apologise for the inconvenience caused during this time.

  • Investigating
    Update

    We are continuing to investigate this incident.

  • Investigating
    Update

    Our engineers are currently looking into this at a high priority. We appreciate your continued patience during this time.

  • Investigating
    Investigating

    We are investigating error messages when:

    1. Attempting to email or print an invoice/receipts or

    2. When attempting to send a letter via email as an attachment

    3. When attempting to export a generated letter as a PDF file.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

AU/Global Infrastructure

Degraded performance

AU/Global - Main Application

99.93% uptime
90 days ago
Today

AU/Global - Client Portal

99.99% uptime
90 days ago
Today

US Infrastructure

Degraded performance

US - Main Application

99.97% uptime
90 days ago
Today

US - Client Portal

100.0% uptime
90 days ago
Today

UK Infrastructure

Degraded performance

UK - Main Application

99.97% uptime
90 days ago
Today

UK - Client Portal

100.0% uptime
90 days ago
Today

Recent notices

18 April, 2024

Printing or Emailing any documents results in an error
  • Investigating
    Update

    Engineers are continuing to investigate this, and looking for solutions. We apologise for the inconvenience caused during this time.

  • Investigating
    Update

    We are continuing to investigate this incident.

  • Investigating
    Update

    Our engineers are currently looking into this at a high priority. We appreciate your continued patience during this time.

  • Investigating
    Investigating

    We are investigating error messages when:

    1. Attempting to email or print an invoice/receipts or

    2. When attempting to send a letter via email as an attachment

    3. When attempting to export a generated letter as a PDF file.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.

17 April, 2024

16 April, 2024

15 April, 2024

14 April, 2024

13 April, 2024

12 April, 2024

Show notice history