All systems operational

Printing or Emailing any documents results in an error

Resolved
Degraded performance
Started 13 days ago Lasted about 5 hours

Affected

AU/Global Infrastructure
AU/Global - Main Application
US Infrastructure
US - Main Application
UK Infrastructure
UK - Main Application
Updates
  • Resolved
    Resolved

    This incident has been resolved. Generating PDF invoices, letters and sending invoices/receipts via email should now work as expected.

    We'd again like to thank you for your patience during this time, and do email support@powerdiary.com if you have any follow-up queries or experience related issues.

  • Identified
    Identified

    We have identified the root cause, but not a complete fix at the time of writing.

    As a potential workaround, removing your business logo image from invoices/receipts (Settings > Configuration > Invoices) allows the generated PDF to work as expected.

    We continue to work on resolving the issue entirely and appreciate your continued patience during this time.

  • Investigating
    Update

    Engineers are continuing to investigate this, and looking for solutions. We apologise for the inconvenience caused during this time.

  • Investigating
    Update

    We are continuing to investigate this incident.

  • Investigating
    Update

    Our engineers are currently looking into this at a high priority. We appreciate your continued patience during this time.

  • Investigating
    Investigating

    We are investigating error messages when:

    1. Attempting to email or print an invoice/receipts or

    2. When attempting to send a letter via email as an attachment

    3. When attempting to export a generated letter as a PDF file.

    We will update this page with further information as soon as possible, and appreciate your patience during this time.