Past Incidents

Friday 20th January 2023

Client Portal Some Online Forms appear as a blank page

January 20, 0400 AEDT: We are aware of and in-progress of developing a fix for any Online Forms that result in a blank page for some patients. We acknowledge the inconvenience caused and are treating this as a high-priority issue. Your patience is appreciated and we will update you here as soon as the aforementioned fix passes our internal testing and is ready for deployment.

Thursday 19th January 2023

No incidents reported

Wednesday 18th January 2023

Scheduled Database Maintenance (UK Region), scheduled 4 months ago

We will be performing some database maintenance in our UK data-center at the time stated above. During this time you will not be able to access Power Diary. The expected duration is 30 minutes and we will post updates here as we proceed. Thank you for your understanding; it's important that we apply updates, and some of them can't be done whilst our system is running. We sincerely apologise for any inconvenience this may cause.

Update 8:59pm UTC: Updates will begin in a few minutes.

Update 9:10pm UTC: Updates started. We'll restore the service in a few minutes.

Update 9:21pm UTC: Updates are still being performed. We'll post here when they are done.

Update 9:45pm UTC: Updates completed. Service is back online. Thank you for your patience!

Tyro Healthpoint performance issue

19/01/2023 The fix for this issue has been implemented. If anyone is still experiencing issues with Tyro Healthpoint claims, please contact support@powerdiary.com

18/01/2023 The engineering team is performing the final testing before the release of a fix to this issue. We will be notifying the users who reported the issue via email, when the fix is released.

06/01/2023: UPDATE: We have identified the cause of the issue and are working on resolving it. We will update this page again to let you know of the progress in this issue resolution. We thank you for your patience and apologise for any inconvenience.

Hi all, we are aware that Tyro Healthpoint payments are not being recorded in Power Diary after they are successfully processed and sent to Tyro. Our engineering team are investigating this issue, we will be updating information here with the results of the investigation. Our apologies for this inconvenience.

Tuesday 17th January 2023

No incidents reported

Monday 16th January 2023

No incidents reported

Sunday 15th January 2023

No incidents reported

Saturday 14th January 2023

No incidents reported