Some systems are experiencing issues

Past Incidents

Thursday 24th November 2022

Clinic Application Power Diary appears as a 'Runtime Error'

16:11 UTC: This has been resolved and Power Diary is now fully accessible.

15:52 UTC: We are aware of Power Diary no longer being able to load successfully in web browsers as expected. Our engineers are looking at this with the highest priority and we apologise sincerely for the inconvenience caused.

More updates are forthcoming as soon as we know more, and we appreciate your patience during this time.

Client Portal Client Portal isn’t working

16:11 UTC: This has been resolved and your Client Portal is now fully accessible.

15:52 UTC: We are aware of your Client Portal no longer being able to load successfully in web browsers as expected. Our engineers are looking at this with the highest priority and we apologise sincerely for the inconvenience caused.

More updates are forthcoming as soon as we know more, and we appreciate your patience during this time.

Telehealth Telehealth isn't accessible

16:11 UTC: This has been resolved and Telehealth is now fully accessible.

15:52 UTC: We are aware of Telehealth no longer being able to load successfully in web browsers as expected. Our engineers are looking at this with the highest priority and we apologise sincerely for the inconvenience caused.

More updates are forthcoming as soon as we know more, and we appreciate your patience during this time.

Wednesday 23rd November 2022

No incidents reported

Tuesday 22nd November 2022

No incidents reported

Monday 21st November 2022

No incidents reported

Sunday 20th November 2022

No incidents reported

Saturday 19th November 2022

No incidents reported

Friday 18th November 2022

Medicare Processing and Payment reports are not available for some Bulk Bill and DVA claims

21/11/2022 This issue has been successfully resolved. Please make sure that you re-logged into your account to update and be ready to see this change. Thank you for your patience during this time!

This is an update on the issue with some of the Medicare Bulk Bill and DVA Payment and Processing reports that are not available and return the 99999 error code. The engineers have identified the issue and are now testing the fix they prepared. We hope to have this resolved soon and will let you know as soon as this issue is resolved.

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