10:38 GMT: This issue has been resolved, and all functions should be working as expected. We apologise again for any inconvenience caused.
10:30 GMT: Our engineers have determined the root cause of the issue and are currently developing the necessary fixes. This is estimated to take no longer than ~10 minutes to complete. We thank you for your continued patience during this time.
10:00 GMT: We acknowledge that users may encounter an "Error, An error occurred while processing your request" page when attempting to visit their client records, among other pages. Our engineering team are working on this at the highest priority possible, and we appreciate your patience during this initial investigation.
We also apologise for any inconvenience caused, and we'll update this page ASAP when we know more.