Past Incidents

Tuesday 29th November 2022

No incidents reported

Monday 28th November 2022

Client Portal Client portal unavailable for some users

28/11/2022 14:00: Client portal access should now have stabilised and users should have access as normal. We're continuing to investigate the root cause to prevent reoccurrence in the future.

28/11/2022 13:00: We're aware of and currently investigating reports of some users client portals being unavailable and inaccessible. We'll continue to post updates here as we have them.

Sunday 27th November 2022

No incidents reported

Saturday 26th November 2022

No incidents reported

Friday 25th November 2022

No incidents reported

Thursday 24th November 2022

Clinic Application Power Diary appears as a 'Runtime Error'

16:11 UTC: This has been resolved and Power Diary is now fully accessible.

15:52 UTC: We are aware of Power Diary no longer being able to load successfully in web browsers as expected. Our engineers are looking at this with the highest priority and we apologise sincerely for the inconvenience caused.

More updates are forthcoming as soon as we know more, and we appreciate your patience during this time.

Client Portal Client Portal isn’t working

16:11 UTC: This has been resolved and your Client Portal is now fully accessible.

15:52 UTC: We are aware of your Client Portal no longer being able to load successfully in web browsers as expected. Our engineers are looking at this with the highest priority and we apologise sincerely for the inconvenience caused.

More updates are forthcoming as soon as we know more, and we appreciate your patience during this time.

Telehealth Telehealth isn't accessible

16:11 UTC: This has been resolved and Telehealth is now fully accessible.

15:52 UTC: We are aware of Telehealth no longer being able to load successfully in web browsers as expected. Our engineers are looking at this with the highest priority and we apologise sincerely for the inconvenience caused.

More updates are forthcoming as soon as we know more, and we appreciate your patience during this time.

Wednesday 23rd November 2022

No incidents reported