Past Incidents

01/12/2023 11:10 This issue has been fixed, thank you for your patience. 01/12/2023 11:00 We are aware of an issue leading to some users being unable to access the clinic application in Australia. This is currently being investigated as a priority, and we will continue to provide updates here as we have them.

30/11/2023 10:25: This issue has now been resolved. Thank you for your patience while we worked on this. 30/11/2023 10:00: We are aware of an issue leading to some users being unable to access the clinic application in Australia. This is currently being investigated as a priority, and we will continue to provide updates here as we have them.

10:38 GMT: This issue has been resolved, and all functions should be working as expected. We apologise again for any inconvenience caused.

10:30 GMT: Our engineers have determined the root cause of the issue and are currently developing the necessary fixes. This is estimated to take no longer than ~10 minutes to complete. We thank you for your continued patience during this time.

10:00 GMT: We acknowledge that users may encounter an "Error, An error occurred while processing your request" page when attempting to visit their client records, among other pages. Our engineering team are working on this at the highest priority possible, and we appreciate your patience during this initial investigation.

We also apologise for any inconvenience caused, and we'll update this page ASAP when we know more.