As of 28/05/2023 10:00 UTC: The aforementioned root cause turned out not to be the case, so the configuration changes that we reverted had no effect and did not fix the issue as expected. Our engineers are continuing to investigate this further and we appreciate your continued patience during this time.
27/05/2023 13:00 AEST: The cause of the issue is identified and the engineering team are working on implementing the fix. You may notice that your Client Portal, Telehealth and Online Forms are working as expected now, but we will be updating this message again once the fix is final. Thank you for your patience!
26/05/2023 10:00 AEST: Dear Power Diary users, we are aware of the Power Diary Client Portal, Telehealth and Online Forms not being accessible to clients. Our engineering team are investigating this as the highest priority.
We apologise for this inconvenience and we will be updating the status of this issue as its resolution progresses.